Terms of Service

Last updated: September 21, 2026

These Terms of Service ("Terms") govern access to and use of the Cohera website, platform, software, AI recruiting tools, interview and assessment tools, scheduling tools, communications, and related services (collectively, the "Services").

The Services are operated by Belal Ahmed, doing business as Cohera AI, a sole proprietorship registered in British Columbia, Canada ("Cohera," "we," "us," or "our").

By accessing or using the Services, creating an account, participating in an interview, submitting information, or using any Cohera feature, you agree to these Terms.

If you are using the Services on behalf of a company or other organization, you represent that you have authority to bind that organization to these Terms. In that case, "you" and "your" refer to both you and that organization.

If you do not agree to these Terms, you may not use the Services.

1. Definitions

For the purposes of these Terms:

"Account" means an account created to access or use the Services.

"Candidate" means an individual who applies for, is invited to, is identified through professional talent data sources for, or participates in a recruiting, screening, interview, assessment, or hiring workflow through Cohera.

"Customer" means an employer, recruiter, hiring manager, company, agency, or other organization that uses Cohera to support recruiting, screening, interviewing, or hiring workflows.

"Customer Data" means data, content, files, job descriptions, role requirements, candidate information, interview content, messages, recordings, transcripts, notes, evaluation criteria, and other information submitted to or processed through the Services by or on behalf of a Customer.

"User" means any person who accesses or uses the Services, including Customers, Candidates, administrators, hiring managers, recruiters, and website visitors.

"AI Output" means any output generated by Cohera's AI-assisted features, including summaries, transcripts, role descriptions, candidate profiles, interview questions, interview summaries, scores, rankings, recommendations, reports, or other generated content.

2. Cohera's Services

Cohera provides AI-assisted recruiting software that may help Customers:

  • collect and structure role requirements;
  • generate job descriptions and interview plans;
  • source and identify Candidates from professional talent data sources, where sourcing features are enabled;
  • invite Candidates to interviews or assessments;
  • schedule interviews;
  • conduct AI-assisted interviews and technical assessments (for example, coding, whiteboard, and system design assessments);
  • transcribe, summarize, and analyze interviews;
  • parse resumes and candidate profiles;
  • compare Candidates against role requirements;
  • generate candidate summaries, scores, rankings, recommendations, and hiring workflow reports;
  • manage recruiting workflows.

Cohera is a software provider. Cohera is not an employer, recruiter of record, employment agency, staffing agency, background-check provider, legal advisor, or final hiring decision-maker unless expressly agreed in a separate written agreement.

Customers are responsible for their own recruiting, screening, interviewing, selection, rejection, hiring, employment, and compliance decisions.

3. Eligibility

You may use the Services only if you are legally able to enter into a binding agreement.

If you use the Services on behalf of a company, you represent and warrant that:

  • you are authorized to act on behalf of that company;
  • your company will comply with these Terms;
  • all information you provide is accurate and current;
  • your use of the Services complies with applicable laws.

The Services are not intended for children or individuals under the age of 16.

4. Accounts and Security

You may need an Account to access certain Services. You agree to:

  • provide accurate and complete account information;
  • keep your login credentials secure;
  • promptly update inaccurate or outdated information;
  • notify Cohera of any unauthorized access or suspected security incident;
  • ensure that your authorized users comply with these Terms.

You are responsible for all activity that occurs under your Account, except to the extent caused by Cohera's breach of these Terms.

Cohera may suspend or restrict access to an Account if we reasonably believe that the Account has been compromised, used unlawfully, used in violation of these Terms, or used in a way that creates risk to Cohera, Candidates, Customers, or third parties.

5. Candidate Use of the Services

If you are a Candidate, you understand and agree that:

  • Cohera may process information you submit as part of a recruiting, interview, assessment, or hiring workflow;
  • interviews are conducted as video calls: you may be required to enable your camera, and your interview — including audio, your camera feed, transcripts, and any code, whiteboard, or design content you produce — may be recorded, transcribed, summarized, analyzed, or evaluated where disclosed to you or permitted by law;
  • your information may be shared with the Customer associated with the role or opportunity;
  • AI Outputs may be generated from your resume, profile, interview responses, assessment responses, or other submitted information;
  • Customers, not Cohera, are responsible for final hiring decisions, interview outcomes, employment offers, rejections, and related communications.

You agree to provide accurate information and not to impersonate another person, submit misleading information, use unauthorized assistance, interfere with an assessment, or attempt to manipulate interview or evaluation results.

6. Customer Responsibilities

If you are a Customer, you are responsible for:

  • obtaining all rights, permissions, notices, and consents required to use the Services;
  • ensuring that your use of Cohera complies with applicable employment, labor, human rights, anti-discrimination, privacy, data protection, consumer protection, accessibility, and AI-related laws;
  • deciding how to configure and use Cohera's recruiting workflows;
  • reviewing AI Outputs before relying on them;
  • making final hiring and employment decisions;
  • communicating with Candidates about your recruiting process;
  • ensuring that job requirements, evaluation criteria, and interview questions are lawful, relevant, fair, and job-related;
  • avoiding unlawful discrimination or bias in recruiting and hiring decisions;
  • responding to Candidate requests, complaints, appeals, or legal rights where you control the relevant Candidate information.

You may not use the Services to make unlawful employment decisions or to evaluate Candidates based on protected characteristics or other criteria prohibited by applicable law.

7. AI-Assisted Features and Hiring Decisions

Cohera's AI features are designed to assist, not replace, human judgment.

AI Outputs may be incomplete, inaccurate, inconsistent, biased, outdated, or inappropriate for a particular use case. You are responsible for reviewing and validating AI Outputs before using them.

You agree not to rely on AI Outputs as the sole basis for decisions that may significantly affect a Candidate, unless such use is lawful and appropriate under applicable law and you have provided any required notice, explanation, human review, appeal mechanism, consent, or other procedural protection.

Cohera does not guarantee that AI Outputs will identify the best Candidate, predict job performance, eliminate bias, comply with all hiring laws, or produce any particular hiring outcome.

Customers remain solely responsible for final decisions regarding:

  • whether to invite a Candidate to interview;
  • whether to advance or reject a Candidate;
  • whether to make an employment offer;
  • compensation, role level, or employment terms;
  • all other hiring or employment decisions.

8. Recordings, Transcripts, and Interview Content

The Services may allow interviews, intake calls, assessments, or other sessions to be recorded, transcribed, summarized, analyzed, or stored. Interviews are conducted as video calls, and the recording may include the Candidate's audio and camera feed, chat messages, and any code, whiteboard, or design content produced during the session.

Customers are responsible for ensuring that Candidates receive any legally required notice and provide any legally required consent before recording, transcribing, or analyzing interviews or assessments. Cohera presents Candidates with a recording notice and consent step before interviews conducted through the Services begin.

Cohera may process recordings, transcripts, summaries, and related data to provide the Services, improve reliability, maintain security, troubleshoot issues, support Customers, and comply with applicable law and our Privacy Policy.

Customers are responsible for reviewing recordings, transcripts, and summaries for accuracy before relying on them.

9. Customer Data

As between Cohera and the Customer, the Customer owns Customer Data, subject to the rights and licenses granted to Cohera in these Terms.

You grant Cohera a limited, worldwide, non-exclusive license to host, store, copy, process, transmit, display, analyze, and use Customer Data as necessary to:

  • provide the Services;
  • generate AI Outputs;
  • maintain and secure the Services;
  • provide support;
  • troubleshoot errors;
  • improve reliability and performance;
  • comply with legal obligations;
  • enforce these Terms.

Cohera will handle personal information in accordance with our Privacy Policy and any applicable data processing agreement.

You represent and warrant that you have all rights, permissions, notices, and consents necessary to submit Customer Data to Cohera and permit Cohera to process it as described in these Terms.

10. Privacy

Your use of the Services is also governed by our Privacy Policy.

The Privacy Policy explains how Cohera collects, uses, discloses, stores, and protects personal information.

If there is a conflict between these Terms and the Privacy Policy regarding the handling of personal information, the Privacy Policy will control to the extent of that conflict.

11. Data Processing Addendum

If you are a Customer, Cohera's Data Processing Addendum ("DPA"), published at /dpa together with the current list of subprocessors, forms part of your agreement with Cohera (see section 8.2 of the Client Agreement) and governs Cohera's processing of candidate personal information on your behalf. Where your applicable law requires a signed data processing agreement, Cohera will countersign the DPA on request.

12. Acceptable Use

You agree not to use the Services to:

  • violate any law or regulation;
  • infringe, misappropriate, or violate intellectual property, privacy, publicity, or other rights;
  • discriminate unlawfully against Candidates or other individuals;
  • submit false, misleading, fraudulent, or deceptive information;
  • impersonate another person or organization;
  • upload malicious code, viruses, malware, or harmful content;
  • interfere with or disrupt the Services;
  • attempt to gain unauthorized access to systems, data, accounts, or networks;
  • scrape, crawl, or harvest data from the Services without authorization;
  • reverse engineer, decompile, copy, or attempt to extract source code from the Services, except where permitted by law;
  • bypass usage limits, security controls, or access restrictions;
  • use the Services to build or train a competing product without Cohera's written permission;
  • use the Services for surveillance, unlawful profiling, or unlawful automated decision-making;
  • submit sensitive personal information unless necessary, lawful, and authorized for the relevant recruiting workflow;
  • use the Services in a way that could damage Cohera, Candidates, Customers, or third parties.

Cohera may remove content, restrict features, suspend accounts, or terminate access if we reasonably believe these Terms have been violated.

13. Prohibited Candidate Conduct

Candidates may not:

  • impersonate another person or have another person participate in an interview or assessment on their behalf;
  • submit resumes, profiles, work samples, or assessment responses that are materially false or misleading;
  • use unauthorized tools or assistance during assessments where prohibited;
  • attempt to manipulate AI interviews, scoring systems, or evaluation workflows;
  • record, copy, distribute, or disclose confidential interview questions or assessment materials without permission;
  • disrupt the Services or interfere with other users' access.

14. Fees and Payment

Certain Services may require payment. Fees, billing cycles, usage limits, payment terms, and subscription details will be described in an order form, subscription page, invoice, or separate agreement.

Unless otherwise stated:

  • fees are due in accordance with the applicable order form or invoice;
  • certain fees (such as a role-activation fee) are payable when the relevant Service is initiated and are not contingent on a hire, except that they may be credited toward other fees where expressly stated in the applicable order form or agreement;
  • fees are non-refundable except where required by law or expressly stated in writing;
  • taxes are not included unless expressly stated;
  • you are responsible for applicable taxes, duties, and similar charges;
  • late payments may result in suspension or termination of access.

Cohera may change pricing or introduce new fees by providing notice, subject to any existing written agreement.

15. Free Trials, Pilots, and Beta Features

Cohera may offer free trials, pilots, previews, beta features, or experimental features.

These features may be limited, modified, suspended, or discontinued at any time. Beta or pilot features may be less reliable, may contain errors, and may not be covered by all support commitments.

Unless otherwise agreed in writing, free trials, pilots, and beta features are provided "as is" and without warranties.

16. Service Availability

Cohera will make reasonable efforts to keep the Services available, but we do not guarantee uninterrupted, error-free, or secure access.

The Services may be unavailable due to:

  • maintenance;
  • upgrades;
  • outages;
  • third-party provider issues;
  • internet or infrastructure failures;
  • security incidents;
  • force majeure events;
  • causes beyond Cohera's reasonable control.

Cohera is not responsible for delays, failures, or damages caused by third-party services, networks, APIs, hosting providers, AI model providers, transcription providers, calendar providers, email providers, payment processors, or other external systems.

17. Third-Party Services and Integrations

The Services may integrate with third-party products or services, such as calendar providers, email providers, applicant tracking systems, voice providers, transcription providers, AI model providers, talent data providers, cloud hosting providers, analytics tools, or payment processors.

Your use of third-party services may be subject to separate terms and privacy policies. Cohera does not control and is not responsible for third-party services.

Cohera may add, remove, suspend, or modify integrations at any time.

18. Intellectual Property

Cohera and its licensors own all rights, title, and interest in and to the Services, including software, workflows, designs, interfaces, models, prompts, systems, documentation, trademarks, logos, and other intellectual property.

These Terms do not grant you any ownership rights in the Services.

Subject to your compliance with these Terms, Cohera grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for your internal recruiting and hiring workflows or, for Candidates, for participating in the relevant recruiting process.

You may not copy, modify, distribute, sell, lease, sublicense, or create derivative works from the Services unless expressly permitted by Cohera in writing.

19. Feedback

If you provide feedback, ideas, suggestions, or recommendations about the Services, you grant Cohera a perpetual, worldwide, irrevocable, royalty-free license to use that feedback without restriction or compensation to you.

Cohera may use feedback to improve, modify, or develop products, services, features, or business processes.

20. Confidentiality

In using the Services, you may receive confidential information, including non-public business information, candidate information, interview questions, assessment materials, product information, technical information, pricing, or other information that should reasonably be understood as confidential.

You agree to:

  • protect confidential information using reasonable care;
  • use confidential information only for the purpose of using the Services;
  • not disclose confidential information except to authorized users, employees, contractors, advisors, or representatives who need to know it and are bound by confidentiality obligations;
  • not use Candidate information outside the applicable recruiting or hiring process unless permitted by law and the applicable individual or Customer.

Confidentiality obligations do not apply to information that is publicly available through no fault of the receiving party, already known without restriction, independently developed, or lawfully received from a third party without confidentiality obligations.

21. Candidate Data Restrictions

Customers may use Candidate information only for lawful recruiting, screening, interviewing, hiring, compliance, and related employment purposes.

Customers may not:

  • sell Candidate information;
  • use Candidate information for unrelated advertising or marketing without proper consent;
  • use Candidate information for unlawful profiling;
  • disclose Candidate information to unauthorized parties;
  • retain Candidate information longer than necessary or lawful;
  • use Candidate information in violation of privacy, employment, anti-discrimination, or human rights laws.

22. Publicity

Unless otherwise agreed in writing, Cohera may identify Customer as a customer using Customer's name and logo in Cohera's website, pitch materials, and marketing materials.

Customer may opt out of this use by contacting Cohera at support@coheraai.com.

23. Suspension and Termination

Cohera may suspend or terminate access to the Services if:

  • you breach these Terms;
  • payment is overdue;
  • your use creates security, legal, operational, or reputational risk;
  • you misuse Candidate data;
  • you violate applicable law;
  • your Account is compromised;
  • continued access may harm Cohera, Candidates, Customers, or third parties.

You may stop using the Services at any time. Customers may terminate paid subscriptions according to the applicable order form, subscription terms, or written agreement.

Upon termination:

  • your right to access the Services ends;
  • Cohera may delete or disable access to Account data according to our retention practices, Privacy Policy, DPA, and applicable law;
  • fees already owed remain due;
  • provisions that by their nature should survive will survive, including confidentiality, intellectual property, payment obligations, disclaimers, limitation of liability, indemnification, and dispute resolution.

24. Disclaimers

The Services and AI Outputs are provided on an "as is" and "as available" basis.

To the maximum extent permitted by law, Cohera disclaims all warranties, express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, security, and error-free operation.

Cohera does not warrant that:

  • the Services will be uninterrupted, secure, or error-free;
  • AI Outputs will be accurate, complete, fair, unbiased, lawful, or suitable for a particular hiring decision;
  • the Services will identify the best Candidates;
  • use of the Services will result in successful hiring outcomes;
  • defects or errors will be corrected;
  • third-party services will remain available.

You are responsible for independently reviewing and validating all AI Outputs and hiring-related information.

25. Limitation of Liability

To the maximum extent permitted by law, Cohera and its affiliates, officers, directors, employees, contractors, agents, licensors, and service providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost business opportunities, loss of goodwill, loss of data, hiring losses, employment claims, or business interruption, even if advised of the possibility of such damages.

To the maximum extent permitted by law, Cohera's total liability for all claims arising out of or relating to these Terms or the Services will not exceed the greater of:

  • the amount paid by Customer to Cohera for the Services in the three months before the event giving rise to the claim; or
  • CAD $100, if no paid subscription applies.

Some jurisdictions do not allow certain limitations of liability. In those jurisdictions, Cohera's liability will be limited to the maximum extent permitted by law.

26. Indemnification

You agree to defend, indemnify, and hold harmless Cohera and its affiliates, officers, directors, employees, contractors, agents, licensors, and service providers from and against any claims, damages, losses, liabilities, costs, and expenses, including reasonable legal fees, arising out of or related to:

  • your use of the Services;
  • your breach of these Terms;
  • your violation of applicable law;
  • Customer Data you submit or process through the Services;
  • your recruiting, screening, interviewing, hiring, employment, or rejection decisions;
  • your use of AI Outputs;
  • your failure to obtain required notices, consents, permissions, or legal bases;
  • your violation of Candidate rights;
  • your misuse of Candidate information;
  • your infringement or violation of third-party rights.

Cohera reserves the right to control the defense of any matter subject to indemnification, and you agree to cooperate with our defense.

27. Compliance With Laws

You are responsible for complying with all laws that apply to your use of the Services, including laws related to:

  • privacy and data protection;
  • employment and labor;
  • human rights and anti-discrimination;
  • accessibility;
  • electronic communications;
  • artificial intelligence and automated decision-making;
  • consumer protection;
  • intellectual property;
  • export controls and sanctions.

You may not use the Services if you are prohibited from doing so under applicable sanctions, export control laws, or other legal restrictions.

28. Electronic Communications

By using the Services, you agree that Cohera may send you electronic communications related to the Services, including account notices, security alerts, transactional messages, support messages, billing notices, product updates, and legal notices.

Where permitted by law, Cohera may also send marketing communications. You may opt out of marketing emails at any time by replying STOP or contacting support@coheraai.com. Transactional and service-related communications may still be sent even if you opt out of marketing emails.

29. Changes to the Services

Cohera may modify, update, suspend, discontinue, or remove parts of the Services at any time.

We may add or remove features, change workflows, update AI models or service providers, adjust usage limits, or modify integrations.

Cohera is not liable for changes to or discontinuation of any feature, integration, or Service, except as expressly provided in a separate written agreement.

30. Changes to These Terms

Cohera may update these Terms from time to time.

When we make changes, we will update the "Last updated" date. If changes are material, we may provide additional notice, such as by email, in-product notice, or website notice.

Your continued use of the Services after updated Terms become effective means you accept the updated Terms.

If you do not agree to the updated Terms, you must stop using the Services.

31. Governing Law

These Terms are governed by the laws of the Province of British Columbia, Canada and the federal laws of Canada applicable in that province, without regard to conflict of law principles.

The courts located in British Columbia, Canada will have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Services, unless applicable law requires otherwise.

32. Dispute Resolution

Before filing a claim, you agree to first contact Cohera at support@coheraai.com and attempt to resolve the dispute informally.

Both parties agree to try in good faith to resolve the dispute within 30 days after written notice is provided.

Nothing in this section prevents either party from seeking urgent injunctive or equitable relief where necessary to protect confidential information, intellectual property, security, or data.

33. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain in effect.

The invalid or unenforceable provision will be interpreted or replaced to achieve its intended purpose to the maximum extent permitted by law.

34. No Waiver

Cohera's failure to enforce any provision of these Terms does not waive our right to enforce that provision later.

A waiver is effective only if made in writing by an authorized representative of Cohera.

35. Assignment

You may not assign or transfer these Terms without Cohera's prior written consent.

Cohera may assign or transfer these Terms in connection with a merger, acquisition, corporate reorganization, financing, sale of assets, or by operation of law.

36. Entire Agreement

These Terms, together with the Privacy Policy, any applicable DPA, order form, subscription terms, or separate written agreement, make up the entire agreement between you and Cohera regarding the Services.

If there is a conflict between these Terms and a signed written agreement between you and Cohera, the signed written agreement will control to the extent of the conflict.

37. Contact Us

If you have questions about these Terms, contact us at:

Cohera AI
Email: support@coheraai.com
Address: 9088 Halston Court, Burnaby, BC V3N 0A7, Canada